The challenge

The original scope focused on a ground floor apartment. Before works began, further issues were identified in the bathroom above, creating additional pressure on programme delivery.

There were also communication barriers with the tenant, which meant the team needed to work through a family member to explain the works and support decision-making throughout the project. This added complexity and had the potential to delay progress. 

Our approach

We responded quickly and practically.

To protect the programme, we increased the number of operatives on site and adjusted delivery around the additional works. We kept communication clear and consistent, working closely with the tenant and her daughter to make sure the process stayed understood and manageable.

This reflects how Elect works across the Group: taking ownership, staying flexible, and doing what is needed to keep projects moving in the right way.

The outcome

The bathroom refurbishment was completed on time and within budget, with a finish that met the client’s expectations.

By recommending and installing improved ventilation as part of the wider solution, we also helped address the root cause of the problem rather than only the visible damage. That meant a better long-term outcome for both the property and the resident.